Refund policy

RETURN & REFUND POLICY

At Wonder Vault, we want you to be happy with your purchase. If your order is eligible for a return, you may request a return within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original sealed product packaging, with all original contents included.

Because our Advent Calendars contain individually packaged collectible items, once the product packaging has been opened, unsealed, or the calendar or any collectible has been removed from its original packaging, the order is no longer eligible for a return or refund. This helps us ensure that every customer receives a complete, unused, and unopened product.

Please inspect your order when it arrives. If your item arrives damaged, defective, incomplete, or you receive the wrong product, contact us through our Contact Us page as soon as possible so we can review the issue and make it right.

If a return is approved, the product must be sent back in the same condition in which it was received. Items returned without prior approval may not be accepted.

Original shipping charges, when applicable, are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Once an approved return has been received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Orders cannot be canceled once they have entered processing or fulfillment.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

For return or refund questions, please contact us through the Contact Us section of our website.